This is the privacy policy of Lighting Reality Limited, a company registered in England and Wales, number 03120287 with its registered office at Campion House, Kidderminster, Worcestershire, England, DY10 1JL.
We may update this privacy policy occasionally and notify you of any changes by posting the new notice on this page. You are advised to review this privacy policy periodically for any changes.
What information we collect, use, and why
We collect or use the following information to provide services and operate customer accounts:
• Names and contact details
• Addresses
• Purchase or account history
• Payment details
• Account information
• Website user information (including user journeys and cookie tracking)
• Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Addresses
• Marketing preferences
• Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Address
• Payment details
• Account information
• Financial transaction information
• Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights which are set out in brief below.
Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure – You have the right to ask us to delete your personal information.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
Your right to object to processing – You have the right to object to the processing of your personal data.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details in this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for providing services and operating customer accounts is:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes is:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
All the personal information we hold and process is obtained directly from you or is freely available in the public domain. We do not buy data from any third party or marketing agencies.
How long we keep information
We keep your personal data only for as long as required by us to provide you with the services you have requested, to comply with the law, including for the period demanded by our tax authorities or to support a claim or defence in court.
This means that we will retain your personal data for seven years after any contractual arrangement between us has been terminated.
Who we share information with
We share personal data with a number of data processors who provide services on our behalf. Before sharing data with them we have satisfied ourselves that they have adequate safeguards in place to protect our customer’s personal data.
Others we share personal information with
Where required by law we will share personal data with any relevant regulatory authorities or other organisations.
We share business performance data, which may include some personal data with our parent company, Total Specific Solutions B.V.
Financial Transactions
We never take payment card information, store it or transfer it to ourselves. Our employees never have access to it. At the point of payment, you are transferred to a secure page on one of our payment service provider’s website. That page may be branded to look like a page on our website, but we do not control it.
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
We transfer data to Total Specific Solutions B.V, our parent company, based in the Netherlands. This transfer complies with UK GDPR as the Netherlands have been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge).
Cookies
Cookies are small text files that are saved on your computer or device by your web browser when you visit a website.
They are commonly used to remember your preferences, help with security, network management, and accessibility and to collect data on how visitors use the website so that we can improve the experience for everyone.
Before we place cookies on your computer or device, you will be shown a pop-up requesting your consent. You can also use your web browser to cookies and/or to prevent or limit their use.
We use Google Analytics to understand how visitors interact with the website. This information helps us improve our site and the services offered through it.
Cookies we use
| Cookie | Description | Duration |
|---|---|---|
| _ga_* | Google Analytics sets this cookie to store and count page views. | 13 months |
| _ga | Google Analytics sets this cookie to calculate visitor, session and campaign data and also keeps track of site usage for analytics reporting. | 13 months |
Contact us/how to complain
If you have any questions or concerns about how we use your personal data, or wish to make a complaint, please email sales@lightingreality.com, call +44 1299 382 100 or write to Lighting Reality Limited, Campion House, Kidderminster, Worcestershire, England, DY10 1JL
If you remain unhappy after raising a complaint with us, you can also complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. 0303 123 1113, www.ico.org.uk